Shipping
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Local delivery
We do not offer local pickup at this time.
International Shipping
We do not currently ship internationally, contact us if you have questions.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at [email protected] with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
RETURNS
All returns must be postmarked within 30 days of the purchase date.
RETURN PROCESS
To return an item, please email customer service at [email protected] for approval. Then, mail your return to the following address:
Tche
Attn: Returns
PO Box 5932 San Clemente, CA 92672
REFUNDS
After receiving your return and inspecting the condition of your item or reason for return, we will process your return or exchange. Please allow at least 7 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
